30-day returns
You have 30 days from the day your order is delivered to request a return or report a problem.
Damaged, defective, or wrong item
If something arrives damaged, stops working, or isn't what you ordered, email us at support@warmwick.store within 30 days of delivery. Include your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.
Changed your mind
Unused items in their original packaging can be returned within 30 days of delivery. Email us first with your order number and we'll send return instructions. Items sent back without asking us first can't be accepted. Return shipping for change-of-mind returns is paid by the customer. Original shipping is free, so nothing is deducted for it.
Refunds
We'll email you when we receive and inspect your return. Approved refunds go back to your original payment method within 5–10 business days. If you haven't received a refund after that, contact your bank first, then email us.
Exchanges
The fastest way to get a different size or color is to return the item you have, then place a new order.
Questions
See Help & Questions or email support@warmwick.store.